Terms and Conditions

The Terms and Conditions are listed on this page. These are designed to protect both parties. If you have any questions, comments or suggestions regarding our website or articles, please email info@cobaja.nl

Company data Cobaja goldsmith studio:

Schweitzer Street 42
1433 AG Kudelstaart
+31 6 51728270
Chamber of Commerce: 60102462
VAT: NL002257067B16
IBAN NL34 ABNA 0251 8915 85

The delivery and payment conditions apply to all offers, orders and agreements. When you place an order, you indicate your agreement with the General Conditions of Cobaja goldsmith studio chamber of commerce number 60102462.

Complaint Resolution

  1. The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
  2. Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days, after the consumer has identified the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the operator will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.
  4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.
  5. In case of complaints, a consumer should first turn to the entrepreneur. If the online store is affiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer should contact Stichting WebwinkelKeur (
    ), which will mediate free of charge. Check if this online store has a current membership through https://www.webwinkelkeur.nl/leden/. If there is still no solution, the consumer has the option of having his complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision is binding and both entrepreneur and consumer agree to this binding decision. There are costs associated with submitting a dispute to this dispute committee, which must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (
  6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be justified by Entrepreneur, Entrepreneur will, at its option, either replace or repair the delivered products free of charge.

Cobaja goldsmith studio reserves the right to refuse orders, or to attach certain conditions to delivery. If an order is not accepted, Cobaja goldsmith studio will communicate this within 10 working days after receipt of the order without any indication. Items are not always visible in actual size and colors of items displayed may differ from reality.

All prices are stated in euros, including 21% VAT and excluding shipping costs.

After receipt of the payment the order, if the item is in stock, will be shipped within 2-3 business days, you will always receive an email from Cobaja goldsmith atelier with the expected delivery time, this varies per jewelry because everything is handmade.

The payment options are
– PayPal
– Visas
– Mastercard
– Maestro
– American Express
– Afterpay

Shipping costs
Items are sent by registered mail with MyParcel
Shipping costs depend on the receipt method you choose.

Exchanges or returns
If you wish to return or exchange products that you do not like, please notify us within 14 days of receipt. You either notify Cobaja goldsmith studio by e-mail of the products you wish to return or exchange, or contact cobaja by phone. After that, you still have 14 days to return the product.
You will be refunded the purchase price excluding shipping costs to your account within 14 business days.
Please note, damaged products can be returned but the damage will be charged to the consumer, for this always contact Cobaja goldsmith studio first.
Send the package neatly packaged and registered to:

Cobaja goldsmith studio
Schweitzer Street 42
1433 AG Kudelstaart

+31 6 51728270
Chamber of Commerce: 60102462
VAT: NL002257067B16

Personal data
Your personal information will be stored in Cobaja goldsmith studio’s customer system to process the order. If you choose to receive the newsletter from Cobaja goldsmith studio, your information will also be used for internal marketing purposes such as mailings and newsletters.

Cobaja goudsmid atelier is not liable for misunderstandings, delays or improper transmission of orders and communications resulting from the use of the Internet or any other means of communication in the traffic between you and Cobaja goudsmid atelier.

Amendment right
Cobaja goldsmith studio reserves the right to make interim changes to the general conditions and content of its website. All rights reserved.
No part of this website may be copied, stored and/or distributed without written permission from Cobaja goldsmith studio.